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The Fragrance Shop

 

The Fragrance Shop are recruiting for the following positions:

  • 40h      Store Manager
  • Part      time Assistant Manager (minimum 24h)
  • Part      time key holder (minimum 12h)

Store Management Team

Established in 1995, The Fragrance Shop is known for its passionate and innovative nature within the health and beauty industry. Our business has grown from a single store in 1995 to more than 170 stores to date. With year on year growth for the past 6 years and ambitious plans for 2016, it is a very exciting time to join our organisation.

SNAPSHOT:   To manage the store to achieve the Company objectives by providing excellent customer service; to maximize sales and establish efficient methods of operation; to maximize profitability. The role will include leading customer service focus by playing a hands-on role.

REPORTS TO:Regional Manager/Cluster Manager


Responsibilities/ Objectives:

1. Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
2. Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.

3. Communicate all relevant information to Regional Manager/Cluster Manager and/or Head Office as well as the store. Act as a link in the chain of communication between the senior management of the company and the sales consultants in the store.

4. Ensure that all products are presented/displayed to their best advantage, following guidelines.

5. Actively promote the company and the store in the local market place.

6. Ensure that all products are correctly coded, priced and correct POS is used at all times.

7. Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.

8. Be accountable for implementing legislation regarding security and Health and Safety.

9. Maintain laid down standards of discipline, rules and regulations in regard to recruitment, training, performance reviews, grievances disciplinary and counselling.

10. Continue to develop self and role by studying relevant training materials and store information.
11. Carry out any reasonable tasks as requested by Cluster Manager/RM.

12. All the above to be carried out in a timely, efficient and cost effective manner.


The above is a broad definition of the job responsibilities.
It does not take into account of every aspect of the job because of the areas of flexibility, which the job holder may be required to perform.

Selection Criteria

1. Educated to GCSE level or equivalent.

2. Business related qualification.

3. 2-3 years experience in a supervisory/managerial capacity.

4. Leadership Skills

5. Communication Skills

6. Interpersonal Skills

7. Organisation Skills

8. Self-motivated

9. Commercial awareness

10. Visual merchandising knowledge

If you are interested in applying for this role please send your CV by email only to

This email address is being protected from spambots. You need JavaScript enabled to view it.. Applicants must be 18+

We regret that we will only be able to contact candidates shortlisted for interview, therefore if you haven't heard from us within 4 weeks of your application you should assume you have not been successful, but we thank you for your interest in our company.

 

Assistant Store Manager

We are currently looking for an enthusiastic Assistant Store Manager to work within our Bexleyheath Store.

SNAPSHOT:   To help manage the store to achieve the Company objectives by providing excellent customer service; to maximize sales and establish efficient methods of operation; to maximize profitability. The role will include leading customer service focus by playing a hands-on role.

REPORTS TO:Regional Manager/Cluster Manager/Store Manager

KEY ACCOUNTABILITIES:

  • Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
  • Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.
  • Ensure that all products are presented/displayed to their best advantage, following guidelines.
  • Actively promote the company and the store in the local market place.
  • Ensure that all products are correctly coded, priced and correct POS is used at all times
  • Continue to develop self and role by studying relevant training materials and store information.
  • Carry out any reasonable tasks as requested by Store Manager/Cluster Manager/RM.
  • All the above to be carried out in a timely,  efficient and cost effective manner.

KEY KNOWLEDGE, SKILLS & EXPERIENCE

  • Educated to GCSE level or equivalent.
  • Business related qualification.
  • 1 years’ experience in a supervisory capacity.
  • Leadership Skills
  • Communication Skills
  • Interpersonal Skills
  • Organisation Skills
  • Self-motivated
  • Commercial awareness
  • Visual merchandising knowledge

 

Sales Consultants

The Fragrance Shop are looking for enthusiastic, responsible and reliable Sales Consultants to join our rapidly growing team! We are passionate about our products and passionate about our Customers. Our staff are trained to offer the very best expertise and knowledge within the Fragrance industry. So if you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you!

Duties will include:

  • Providing quality customer service
  • Effectively matching the correct fragrance to the customer's needs, keeping it simple.
  • Keeping up to date with product knowledge, new fragrances and creative ideas!
  • Selling our fabulous range of add-ons
  • Maintaining cleanliness of the shop
  • Replenishing stock
  • Serving customers at the till point (duties include cash handling)
  • Occasional key holder responsibilities
  • Spraying beautiful fragrances to attract new business and to delight our customers with samples from our fabulous product range.

We are looking for a consultant to work a minimum of 4 hours per week in our Bexleyheath store; you may be required to do more hours depending on the needs of the business. Previous sales experience would be an advantage but if you are hard-working, ready for a challenge and can offer amazing customer service then please email your CV over to us and we will be in touch very soon.

 

  • Because of the level of responsibility all applicants must be 18+
  • Please email CV's to our Bluewater Store Manager This email address is being protected from spambots. You need JavaScript enabled to view it.